AI Assistant & Support Agent for AMS
A shop-management portal with two AI agents: one helps staff do their work, one helps IT fix problems.
AMS runs alteration shops: orders, garments, invoices, payments and customers across branches. The AI Assistant answers staff questions and prepares new orders, status changes and customers for them to confirm. The Support Agent investigates issues in the code, database structure and logs, and proposes reviewed fixes. Both use the person's own sign-in and permissions.
- Assistant prepares changes; people confirm
- Access rules applied in code before the AI sees data
- Support Agent with read-only tools and cited evidence
- Claude, with automatic switch to a self-hosted model (Ollama)